International Shipping and Return
International Orders – Final Sale
All international orders are final sale.
We do not accept returns, exchanges, or cancellations on international shipments once an order has been placed.
This policy applies to all products, including (but not limited to) personalized, customized, and limited-edition items.
Shipping Timelines & Dispatch
International shipping timelines vary depending on the destination country, customs clearance, and local courier operations.
Delivery timelines for international orders will be longer than domestic (India) shipping timelines.
Estimated delivery dates are indicative only and not guaranteed.
International orders are not shipped or dispatched on weekends or public holidays.
Dots and Doodles is not responsible for delays caused by customs processing, courier delays, weather conditions, or other factors beyond our control.
Customs, Duties & Taxes
Customs duties, import taxes, VAT, or other local charges may be applicable based on your country’s regulations.
These charges are not included in the product or shipping price and must be paid by the recipient at the time of delivery.
Dots and Doodles has no control over these charges and cannot predict their amount.
Customs Inspection & Liability
International shipments may be opened or inspected by customs authorities as part of standard procedures.
Dots and Doodles cannot be held liable for any damage, delays, or loss resulting from customs inspections or handling.
Force Majeure
Dots and Doodles shall not be held responsible for any delay, failure, or inability to fulfill an order due to events beyond our reasonable control, including but not limited to:
Natural disasters
Acts of government or customs authorities
War, strikes, pandemics, or transport disruptions
International courier or logistics breakdowns
Such events shall not entitle the customer to refunds, returns, or compensation.
Order Acceptance
By placing an international order on our website, you acknowledge and agree to the above terms and conditions.